{"id":997,"date":"2017-04-04T14:58:30","date_gmt":"2017-04-04T14:58:30","guid":{"rendered":"https:\/\/xeny.art\/?page_id=997"},"modified":"2017-04-06T09:56:26","modified_gmt":"2017-04-06T09:56:26","slug":"f-a-q","status":"publish","type":"page","link":"https:\/\/xeny.art\/?page_id=997","title":{"rendered":"F.A.Q."},"content":{"rendered":"<p><em><div id=\"faqconc_1_4_8\" class=\"faqconc\" role=\"tablist\" aria-multiselectable=\"true\"><div class=\"faq_item\" id=\"faq1018\"><div class=\"faq_q\" id=\"faq1018_q\" aria-selected=\"false\" aria-expanded=\"false\" aria-controls =\"faq1018_a\" role=\"tab\" tabindex=\"-1\">How to commission a portrait?<\/div><div class=\"faq_a\" id=\"faq1018_a\" aria-labelledby=\"faq1018_q\" aria-hidden=\"true\" role=\"tabpanel\"><div class=\"faq_a_content\"><p><!-- wp:paragraph --><\/p>\n<p>In most cases I would suggest you contact me before to discuss your commission, along with your chosen photos.<br \/>I can also offer guidance when it comes to choosing the right photos, to get the right results for the perfect outcome of your portrait.<br \/>Contact me via <a href=\"https:\/\/xeny.art\/?page_id=1559\" target=\"_blank\" rel=\"noreferrer noopener\">contact page<\/a><br \/>I will need a suitable photo of your subject(s) to create your portrait, as I draw these hand drawn portraits from your photos only. Reference photos must be in good resolution (No blurry images please)<br \/>I am more than happy to offer direction when it comes to choosing the right dimensions for a portrait.<br \/>I would recommend a simpler head and shoulder portrait for the smaller sizes I offer.<br \/>If you want the portrait full body then I would suggest a larger size<br \/>The standard sizes I offer are A4, A3, and A2, but I would be happy to do any size you would like.<br \/>Dimensions are, A4 (210 x 297 mm), A3, (297 x 420 mm), A2 (420 x 594 mm).<br \/>Once we have both agreed to start the portrait, then I will book you in.<br \/>You'd have to pay the deposit, it's a 1\/4 or 1\/2 or the full price if it's more convenient fro you, of the price that we agree on.<br \/>Then just wait for me to contact you again with the complete image of the portrait.<br \/>What I do is scan the portrait, and send you an image to your email address to view and approve.<br \/>Once you are happy, I will then ask for the full payment, in case you payed the deposit, which I ask you to kindly pay within 7 days of receiving the invoice.<br \/>The payment can be made using PayPal or any Credit or Debit Card via form that I will provide in an email.<br \/>Once paid then your parcel will be send via insured post.<br \/>If you have any other questions of how to commission a portrait, please don't hesitate to <a href=\"https:\/\/xeny.art\/?page_id=1559\" target=\"_blank\" rel=\"noreferrer noopener\">contact me<\/a><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<\/div><\/div><\/div><div class=\"faq_item\" id=\"faq1019\"><div class=\"faq_q\" id=\"faq1019_q\" aria-selected=\"false\" aria-expanded=\"false\" aria-controls =\"faq1019_a\" role=\"tab\" tabindex=\"-1\">Do I need a deposit?<\/div><div class=\"faq_a\" id=\"faq1019_a\" aria-labelledby=\"faq1019_q\" aria-hidden=\"true\" role=\"tabpanel\"><div class=\"faq_a_content\"><p>You'd have to pay the deposit, it's a 1\/4 or 1\/2 of the full price. If it's more convenient for you to pay a full price at once, feel free to do so. The deposit protects the artist from working in vain.<\/p>\n<\/div><\/div><\/div><div class=\"faq_item\" id=\"faq1023\"><div class=\"faq_q\" id=\"faq1023_q\" aria-selected=\"false\" aria-expanded=\"false\" aria-controls =\"faq1023_a\" role=\"tab\" tabindex=\"-1\">What happens if I think there&#8217;s something not quite right with the portrait?<\/div><div class=\"faq_a\" id=\"faq1023_a\" aria-labelledby=\"faq1023_q\" aria-hidden=\"true\" role=\"tabpanel\"><div class=\"faq_a_content\"><p><!-- wp:paragraph --><\/p>\n<p>If you think there is something not quite right with the portrait.<br \/>I will edit it until you are fully satisfied.<br \/>If you have any other questions on how to commission a portrait.<br \/><a href=\"https:\/\/xeny.art\/?page_id=1559\" target=\"_blank\" rel=\"noreferrer noopener\">Contact<\/a> me today.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<\/div><\/div><\/div><div class=\"faq_item\" id=\"faq1024\"><div class=\"faq_q\" id=\"faq1024_q\" aria-selected=\"false\" aria-expanded=\"false\" aria-controls =\"faq1024_a\" role=\"tab\" tabindex=\"-1\">Do you deliver outside the Czech Republic?<\/div><div class=\"faq_a\" id=\"faq1024_a\" aria-labelledby=\"faq1024_q\" aria-hidden=\"true\" role=\"tabpanel\"><div class=\"faq_a_content\"><p>You can have your portrait delivered anywhere in the world.<\/p>\n<p>Free shipping \u010c.R. only, 50\u00a0\u20ac - secure shipping worldwide for the originals and\u00a08-15 \u20ac - shipping a print or set of prints, worldwide<\/p>\n<\/div><\/div><\/div><div class=\"faq_item\" id=\"faq1025\"><div class=\"faq_q\" id=\"faq1025_q\" aria-selected=\"false\" aria-expanded=\"false\" aria-controls =\"faq1025_a\" role=\"tab\" tabindex=\"-1\">How do I pay?<\/div><div class=\"faq_a\" id=\"faq1025_a\" aria-labelledby=\"faq1025_q\" aria-hidden=\"true\" role=\"tabpanel\"><div class=\"faq_a_content\"><p>Payment options:<\/p>\n<p>\u2013 Bank transfer ( I will supply you with my bank details).<\/p>\n<p>\u2013 Pay Pal ( You don\u2019t have to have a pay pal account to pay using this method, you can use your debit or credit cards, 3% charge will apply using this service).<\/p>\n<p>\u2013\u00a0In case you don't have a bank account, there is an International money transfer - Western Union<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><div class=\"faq_item\" id=\"faq1029\"><div class=\"faq_q\" id=\"faq1029_q\" aria-selected=\"false\" aria-expanded=\"false\" aria-controls =\"faq1029_a\" role=\"tab\" tabindex=\"-1\">Is it possible to draw photographs from separate photos?<\/div><div class=\"faq_a\" id=\"faq1029_a\" aria-labelledby=\"faq1029_q\" aria-hidden=\"true\" role=\"tabpanel\"><div class=\"faq_a_content\"><p>You can have your portrait done from separate photo\u2019s, but try to get the light source on the photographs similar to each other, (although this can be adapted).<\/p>\n<\/div><\/div><\/div><div class=\"faq_item\" id=\"faq1030\"><div class=\"faq_q\" id=\"faq1030_q\" aria-selected=\"false\" aria-expanded=\"false\" aria-controls =\"faq1030_a\" role=\"tab\" tabindex=\"-1\">How fast is delivery, what courier is used, how much is it?<\/div><div class=\"faq_a\" id=\"faq1030_a\" aria-labelledby=\"faq1030_q\" aria-hidden=\"true\" role=\"tabpanel\"><div class=\"faq_a_content\"><p>Time of delivery and price depends on the delivery service used and\u00a0on a country sent to.<\/p>\n<p>Classic post delivery will cost you 8-15 \u20ac and will reach you within 1-2 weeks, sometimes 3 weeks in case of holidays.<\/p>\n<p>Secure tracked express shipping is 50\u00a0\u20ac.\u00a0It will reach you within 3 days, worldwide.<\/p>\n<p>Free shipping for Czech Republic &amp; Germany.<\/p>\n<\/div><\/div><\/div><div class=\"faq_item\" id=\"faq1059\"><div class=\"faq_q\" id=\"faq1059_q\" aria-selected=\"false\" aria-expanded=\"false\" aria-controls =\"faq1059_a\" role=\"tab\" tabindex=\"-1\">Are there any other charges besides the cost of the portrait?<\/div><div class=\"faq_a\" id=\"faq1059_a\" aria-labelledby=\"faq1059_q\" aria-hidden=\"true\" role=\"tabpanel\"><div class=\"faq_a_content\"><p>There are no extra charges besides the cost of the portrait and shipping to go on top, what you see is what you pay.<br \/>\nFor any other questions on how to commission a portrait, don\u2019t hesitate to <a href=\"https:\/\/xeny.art\/?page_id=176\" target=\"_blank\" rel=\"noopener noreferrer\">contact<\/a> me.<\/p>\n<\/div><\/div><\/div><div class=\"faq_item\" id=\"faq1060\"><div class=\"faq_q\" id=\"faq1060_q\" aria-selected=\"false\" aria-expanded=\"false\" aria-controls =\"faq1060_a\" role=\"tab\" tabindex=\"-1\">Is my portrait insured for damage or loss in post?<\/div><div class=\"faq_a\" id=\"faq1060_a\" aria-labelledby=\"faq1060_q\" aria-hidden=\"true\" role=\"tabpanel\"><div class=\"faq_a_content\"><p>Yes your portrait is fully insured, not by the courier but by me, \u00a0in the case it\u2019s lost or damaged on the road, I will redo your portrait, but no refund is given.<br \/>\nI would have to rebook you in for the redo, please alow up to 4 weeks for the work to be finished.<\/p>\n<\/div><\/div><\/div><div class=\"faq_item\" id=\"faq1061\"><div class=\"faq_q\" id=\"faq1061_q\" aria-selected=\"false\" aria-expanded=\"false\" aria-controls =\"faq1061_a\" role=\"tab\" tabindex=\"-1\">Can I pay in installments?<\/div><div class=\"faq_a\" id=\"faq1061_a\" aria-labelledby=\"faq1061_q\" aria-hidden=\"true\" role=\"tabpanel\"><div class=\"faq_a_content\"><p><!-- wp:paragraph --><\/p>\n<p>Yes, I will be happy to let you pay in 1, 2 or 3 installments, this is only available at certain times of the year, <a href=\"https:\/\/xeny.art\/?page_id=1559\" target=\"_blank\" rel=\"noreferrer noopener\">contact me<\/a> before, you won\u2019t be able to receive the portrait until all payments are complete.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<\/div><\/div><\/div><div class=\"faq_item\" id=\"faq1062\"><div class=\"faq_q\" id=\"faq1062_q\" aria-selected=\"false\" aria-expanded=\"false\" aria-controls =\"faq1062_a\" role=\"tab\" tabindex=\"-1\">How do you pack the portraits ready for delivery?<\/div><div class=\"faq_a\" id=\"faq1062_a\" aria-labelledby=\"faq1062_q\" aria-hidden=\"true\" role=\"tabpanel\"><div class=\"faq_a_content\"><p>After your desire I can keep it flat and pack it\u00a0using the best possible product available at that time to keep the paper perfectly flat, but I strongly recommend allowing me to roll it in a hard cardboard tube, that will insure 100% damage free delivery. Inside the tube portrait is protected with layers of plastic and paper, to make sure it won't be scratched when you will be taking it out.<\/p>\n<\/div><\/div><\/div><div class=\"faq_item\" id=\"faq1063\"><div class=\"faq_q\" id=\"faq1063_q\" aria-selected=\"false\" aria-expanded=\"false\" aria-controls =\"faq1063_a\" role=\"tab\" tabindex=\"-1\">Do you frame the portraits?<\/div><div class=\"faq_a\" id=\"faq1063_a\" aria-labelledby=\"faq1063_q\" aria-hidden=\"true\" role=\"tabpanel\"><div class=\"faq_a_content\"><p>No, I do not frame them, I.m sending you only the original artwork, so you could choose the frame after your liking at your local framing store. That's why I often recommend choosing the typical size for the portrait, so you could fit it to any typical size of the frame out there.<\/p>\n<\/div><\/div><\/div><div class=\"faq_item\" id=\"faq1064\"><div class=\"faq_q\" id=\"faq1064_q\" aria-selected=\"false\" aria-expanded=\"false\" aria-controls =\"faq1064_a\" role=\"tab\" tabindex=\"-1\">What paper &#038; tools do you use for the portrait?<\/div><div class=\"faq_a\" id=\"faq1064_a\" aria-labelledby=\"faq1064_q\" aria-hidden=\"true\" role=\"tabpanel\"><div class=\"faq_a_content\"><p><strong><em>Paper:<\/em><\/strong> Most of the times the papers I tend to use are \u00a0a high quality smooth surface cartridge paper made by local famous printing company General Print, these are 100% acid free, very thick papers and are great for the graphite and colour portraits as the surface has a little more of a grain than the even smoother than surface of Bristol boards, which I sometimes use for the graphite portraits as well. Especially if I\u2019m going for the totally white surface as the cartridge paper I use is an off white.<\/p>\n<p><em><strong>Pencils: <\/strong><\/em>I love working with best brands ever existed \ud83d\ude42 such as \"Faber-Castell\", \"Derwent\", \"Koh-i-Noor\", \"PrismaColor\" and recently am very excited to work with \"Caran D'ache\"<\/p>\n<p>As for the rest of the tools,\u00a0I also enjoy working with ink, graphite powder, charcoal, water-colors.<\/p>\n<p>Check out my <a href=\"https:\/\/www.youtube.com\/channel\/UCEBfRXjbmOIfKGcjPtReEAw\" target=\"_blank\">YouTube channel<\/a> to watch the process of my work.<\/p>\n<\/div><\/div><\/div><div class=\"faq_item\" id=\"faq1065\"><div class=\"faq_q\" id=\"faq1065_q\" aria-selected=\"false\" aria-expanded=\"false\" aria-controls =\"faq1065_a\" role=\"tab\" tabindex=\"-1\">Do you apply a fixative over portraits to protect the surface?<\/div><div class=\"faq_a\" id=\"faq1065_a\" aria-labelledby=\"faq1065_q\" aria-hidden=\"true\" role=\"tabpanel\"><div class=\"faq_a_content\"><p>Yes, most of the times I do\u00a0treat the portrait surface with a professional portrait fixative, the main idea behind these sprays is to stop the medium from smudging, and to fix it to the paper, it can also help reduce glare from light, especially with graphite medium.<\/p>\n<\/div><\/div><\/div><div class=\"faq_item\" id=\"faq1068\"><div class=\"faq_q\" id=\"faq1068_q\" aria-selected=\"false\" aria-expanded=\"false\" aria-controls =\"faq1068_a\" role=\"tab\" tabindex=\"-1\">Is your artwork 100% handmade product?<\/div><div class=\"faq_a\" id=\"faq1068_a\" aria-labelledby=\"faq1068_q\" aria-hidden=\"true\" role=\"tabpanel\"><div class=\"faq_a_content\"><p>Yes, all of my works are 100% hand drawn, traditional artworks.<br \/>\n(No computer generated Sketch software, just hand drawn by myself).<\/p>\n<\/div><\/div><\/div><\/div><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":1031,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template_page-builder.php","meta":{"footnotes":""},"class_list":["post-997","page","type-page","status-publish","has-post-thumbnail","hentry","list-bigimage-post"],"_links":{"self":[{"href":"https:\/\/xeny.art\/index.php?rest_route=\/wp\/v2\/pages\/997","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xeny.art\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xeny.art\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xeny.art\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/xeny.art\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=997"}],"version-history":[{"count":0,"href":"https:\/\/xeny.art\/index.php?rest_route=\/wp\/v2\/pages\/997\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/xeny.art\/index.php?rest_route=\/wp\/v2\/media\/1031"}],"wp:attachment":[{"href":"https:\/\/xeny.art\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=997"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}